Frequently Asked Questions About Our Terms & Conditions
When you close your account, your remaining balance is paid out to your last verified payment method within 3-5 business days. Your account data is archived for 12 months per our retention policy, then deleted. You cannot reopen a closed account; you must register as a new user.
Yes. You can add or remove DANA, OVO, GoPay and QRIS accounts from your wallet at any time in account settings. To withdraw to a new method, verify it first by making a small deposit or confirming your identity. Changes take effect immediately after verification.
No. Our terms forbid multiple accounts per person. If we detect duplicate accounts, we merge them and may restrict withdrawals until the situation is resolved. Each player gets one active account linked to one government ID.
Deposits are free. Withdrawals via DANA, OVO, GoPay and QRIS carry no fee from kera77 slot; your bank may charge a transfer fee. Game stakes and payouts follow in-game rates; no hidden fees apply. Check your account transaction history to see every charge.
All our slot and live table games use certified random-number generators. Game outcomes cannot be predicted or manipulated. We publish audit reports quarterly. Check our terms section on RNG certification for links to independent verification reports.
Account suspension happens when we detect breach of terms — for example, suspected fraud, multiple account registration, or unusual betting patterns. Suspended accounts cannot log in. You receive a notice by email explaining the reason and the appeal process within 48 hours.
Yes, but only with notice. We email you 14 days before any material change takes effect. You can reject the change and close your account without penalty within that 14-day window. Continuing to use your account after 14 days means you accept the update.
